Today, I want to talk about “taking care of Soldiers.”
I hear so many officers and NCOs talking about “taking care of Soldiers” that it almost makes me laugh.
Unfortunately, most of these leaders have no clue about what “taking care of Soldiers” actually means.
They think “taking care of Soldiers” means being their Soldiers’ buddy or getting their Soldiers to like them.
I’ve found that nothing is further from the truth.
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In my opinion, “taking care of Soldiers” means preparing your Soldiers for combat.
It consists of five different elements.
The first thing effective military leaders do is to provide tough and realistic training.
Next, they hold their Soldiers accountable at all times.
They reward good performance and punish poor performance.
Finally, they provide constant feedback in order to help their Soldiers develop their potential.
We will cover these in more detail below:
# 1) Provide Tough, Realistic Training
Your number one priority as a military leader is to ensure your Soldiers are mentally and physically prepared for combat.
Nothing else is anywhere near as important as this task.
This means that your Soldiers are trained to do their individual tasks and collective tasks, have the proper mindset (warrior ethos) and physical fitness to go-to-war, do their job and come home safely.
If your Soldiers aren’t prepared for combat, you’ve failed as a leader.
Even worse, some of your Soldiers might die in combat because of YOUR leadership ineffectiveness.
Personally, I don’t think I could live with myself if I knew some of my Soldiers died in combat, because they weren’t trained properly.
And I don’t want that to happen to you either.
Therefore, you must constantly assess why you are doing what you are doing.
You must provide tough, realistic training that challenges your Soldiers and develops their skills.
You must train like you fight.
Additionally, you must ensure your entire unit or section is capable of functioning as an organization, too.
All training must be battle-focused.
Although risk management is important, you still need to train like you fight.
# 2) Hold Your Soldiers Accountable
The Army standard is the only standard.
As a leader, it’s your job to enforce standards with everyone under your supervision.
When you see a Soldier do something wrong, you have the responsibility to enforce the standard and correct the problem IMMEDIATELY.
It’s up to you HOW you do it, but you better do it.
I’ve found it’s much easier if you hold everyone accountable to the same standard.
If you give one person a break, you’ve failed as a leader.
For instance, if your policy is to FLAG people who fail the APFT, you better FLAG everyone who fails the APFT.
Don’t give your First Sergeant, Platoon Leaders, yourself or anyone else a break.
That’s not fair or proper!
The minute you do that you lose all credibility.
Holding Soldiers accountable to the standard actually improves unit morale.
After all, Soldiers understand the Army standards.
They enjoy discipline.
They want to know that if they do things right they will be rewarded and if they do things wrong they will be punished and held accountable.
After all, what type of unit would you rather serve in: a unit that enforces the Army standard or one that doesn’t?
I know which unit I would choose: the disciplined unit that enforces the standards.
# 3) Reward Good Performance
This is one area that many leaders fail at.
When you see Soldiers do something right, you need to give them an “atta boy” once in a while.
This could be a unit coin, achievement medal, pat on the back, promotion, free lunch, thank you card or anything else you deem pertinent.
If your Soldiers only hear from you when they do something wrong, you are missing the boat.
You need to let them know when they are doing a good job, too.
There’s nothing worse than doing a good job, but feeling like no one gives a damn.
Make sure you spend as much time rewarding good behavior as you do punishing bad behavior.
I tell everyone to “watch” for Soldiers doing the right thing.
If you can do that you will be surprised at what you will find.
# 4) Punish Poor Performance
This goes hand-in-hand with tip number three.
When Soldiers fail to meet the Army standards, it’s your job to hold them accountable.
You have the responsibility to punish poor performance.
If you don’t punish poor behavior, it will negatively impact your unit’s morale, readiness and effectiveness.
Good Soldiers don’t like seeing the bad Soldiers “get over.”
There are plenty of different ways to fix poor performance.
Several examples include UCMJ, reductions in rank, Article 15’s, poor evaluations, formal reprimands, negative counselings, bar to reenlistment, etc.
Your key to success is to make sure that Soldiers clearly understand what is expected of them and know what will happen if they fail to meet those expectations.
That’s where formal counseling comes in to play.
Please note, I’m not telling you that you need to crucify someone when they mess up.
Everyone will mess up from time to time.
Just make sure the punishment you administer matches the crime.
Be firm, fair and consistent with how you punish poor performance and behavior.
# 5) Provide Constant Feedback
As a leader, you should provide constant feedback to your direct reports and to your Soldiers.
The best thing about it is that it’s really easy to do.
Whenever you see something done well (or poorly) pull the person aside and give them immediate feedback.
Make sure your Soldiers know where they stand with you at ALL times.
You can do this verbally, and you should also give feedback through formal, written counseling.
At the end of every day, or after every training event, spend a few minutes with each person you supervise and give them feedback.
Talk about what went right, what went wrong, and how things could be improved.
Your followers will appreciate this.
Everyone deserves to know where they stand with their boss.
In conclusion, all Army leaders have a responsibility to “take care of their Soldiers.”
Taking care of Soldiers means that you ensure they are capable of performing their war-time mission as individuals and as a unit.
It means they are mentally tough and physically fit.
In order to do that successfully, simply the follow the five steps outlined above.
What are your thoughts?
What do you think taking care of Soldiers means?
Leave a comment below to share your thoughts.
I look forward to hearing from you.